We guarantee a 99% uptime due to Raid Storage and multiple servers. If one goes down another takes over.
Average annual availability of 99.6%
Thanks to multiple network connectivity and especially high-quality server hardware, we can guarantee our customers an average annual availability of 99.6%. If independent testing reveals that we are unable to maintain this level of availability, you are given the option of terminating without notice. All services paid for in advance will be unconditionally refunded, including an one-time monthly charge for the web hosting package ordered. This guarantee availability does not apply in the event of force majeure.
Free SSL certificates come free as they’re issued by non-profit certificate authorities. Let’s Encrypt, a leading non-profit CA provides SSL/TLS certificates for free. Their purpose is to encrypt the entire web to the extent that HTTPS becomes the norm.
We guarantee that all customer data is stored exclusively on servers equipped with RAID-1 hard disk mirroring. If one hard disk fails, the other hard disk takes over, handling disk operations alone while the defective disk is replaced as quickly as possible. In addition, customer data is also backed up every week.
Our support team guarantees the rapid handling of any and all customer queries about our web hosting packages. Customers receive an answer after a maximum of 24 hours. Typically, queries are handled in under two hours.